About Us
Our Company and Mission
Infuseweb, LLC, was incorporated in San Antonio, TX, in January, 2003. It is a Service-Disabled Veteran-Owned Small Business with the goal of providing individuals and small-to-mid-sized businesses with affordable, reliable, quality web services including Web Hosting, Reseller Hosting, Virtual Private Servers, Dedicated Servers, Domain Name Registration, E-Mail, and more. We strive to ensure our customers get fast, personalized, support through helpful and knowledgeable staff, and to maintain high standards of integrity and ethics when doing business..
Why Infuseweb?
With so many choices for web hosting out there we know the decision to choose a web host is a difficult one. So why should you choose Infuseweb?
PRICE
When comparing apples to apples, Infuseweb's plans are very competitive and offer benefits that others don't, such as a fault tolerant, multi-server, self-balancing virtualized infrastructure. Our plans come with generous disk space and bandwidth, along with continually updated software and hardware to keep current with newer technologies.
Don't be fooled by hosting companies offering UNLIMITED everything for $3/mo!
Think about it. If you were using unlimited disk space, tons of bandwidth, and hundreds of e-mail accounts, do you think they'd make money on $3/mo? Highly doubtful. Factor in a few minutes of phone support and they've lost even more money on you. But these unlimited-everything companies aren't in the business to lose money. So how do they make it up?
By bringing in thousands of these "budget" customers onto cheaper, less reliable servers with no redundancy or backups, and hoping those customers won't use a fraction of the service they are being offered. If they do, they get cut off, often without warning (just read the fine print). Or maybe they overcharge for other services. Or support suffers since many of those thousands of customers are going to need support, which translates to long hold times and sub par support because they can't afford to pay enough staff to support all those low-paying customers.
Eventually something will go seriously wrong. Do you really want to trust your critical business application or e-mail with a budget host? Probably not.
Which is why Infuseweb chooses to be more balanced in its approach. The reality is that offering solid, well-supported hosting isn't cheap, and in the long run dirt-cheap prices can't realistically support a solid hosting infrastructure without some hefty trade-offs. So rather than creating more problems by putting you on inexpensive, overloaded, non-fault-tolerant, non-distributed servers, or leaving you out in the cold when you need help, we choose to focus on higher quality equipment and more personalized service. This means YOU benefit and for just a few dollars more a month than bargain-basement prices.
With Infuseweb, you really DO get what you pay for. Don't believe us? Switch from another host and you'll see the difference within 30 days, or your money back guaranteed!
STABILITY
Infuseweb owns its fully redundant servers which are co-located in a state-of-the-art SAS70 compliant data center, complete with full battery and 
diesel generator power backups, multiple data carriers, biometric security, video surveillance, 24x7 staffing, advanced fire suppression, and plenty of room to grow. Infuseweb is NOT a reseller of someone else's hosting infrastructure.
We have built a solid, reliable hardware infrastructure to ensure our customers get a level of service that is virtually unmatched anywhere else.
Infuseweb has virtualized much of its operations on rock-solid VMware Enterprise virtualization technology. This allows us to dynamically balance services, quickly add new capacity, improve reliability, reduce or eliminate downtime during maintenance, recover from critical failures quicker, make system backups and recoveries faster, and help reduce carbon emissions by reducing the number of physical servers we put in place. VERY FEW hosting companies can say that and still be able to offer affordable hosting like we do!
We know about problems before you do!
We continually monitor our servers, keeping watch on all our critical services so when there's a problem, we know about it before you do. We even have self-healing servers which pick up problems when they happen and try to fix them automatically. If they can't, administrative staff are alerted within 15 minutes to get the problem fixed as quickly as possible. And all our critical servers are backed up nightly or weekly in case something fails or you accidentally delete files which you need back ASAP.
SUPPORT
We go the extra mile that few other hosting companies are willing to do to make sure you are taken care of when you need help. Being a Service-Disabled Veteran-Owned Small Business we feel we have a better understanding of your small-business needs and are much more personal than some of these big-name companies. While the others might claim 24/7 support, you have to get past someone in a hard-to-understand foreign language reading off a script who you can barely understand just to talk to the higher level techs who truly know how to solve your problem.
At Infuseweb, when you call or submit a support request you get fast, personalized and understandable help at almost any time of the day from the guys who run the entire operation and know the ins and outs of the business. When you're in a bind, that can make all the difference in the world!
INTEGRITY
Infuseweb has always worked hard to earn its customers trust in business. In an effort to solidify our corporate values, Infuseweb has become a member of the Better Business Bureau, an organization which strives to establish an ethical marketplace where buyers and sellers can trust each other.
As a participating member of the Better Business Bureau, Infuseweb strives to maintain the high standards of business ethics set forth by the BBB which include:
- Build Trust - Establish and maintain a positive track record in the marketplace.
- Advertise Honestly - Adhere to established standards of advertising and selling.
- Tell the Truth - Honestly represent products and services, including clear and adequate disclosures of all material terms.
- Be Transparent - Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.
- Honor Promises - Abide by all written agreements and verbal representations.
- Be Responsive - Address marketplace disputes quickly, professionally, and in good faith.
- Safeguard Privacy - Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.
- Embody Integrity - Approach all business dealings, marketplace transactions and commitments with integrity.
GOING GREEN
It is up to each of us to help protect the beautiful world we live in, not just for us but for future generations too. Yet while the world is making great strides by building more efficient vehicles and buildings, harvesting natural energy better, and producing less greenhouse gasses through stricter emissions regulations, we still have a long way to go.
Infuseweb is proud to contribute to this vast undertaking by doing its small part to protect the environment. Through the power of virtualization, we have been able to significantly reduce the number of physical servers we have while still maintaining the same or better level of service! As a result, this has helped drastically cut our cooling and power requirements per server, and cut data center space while still retaining room to grow without adding further infrastructure. The end result? Less pollution!
By buying Infuseweb hosting you are not only getting great hosting, but you're helping save the environment by supporting a company that wants to save it too.
Good for the environment and good for you. Now that's a GOOD deal!
While we strive to meet unique and constantly varying customer needs, we understand our service may not be for everyone which is why we put in place a 30-day money back guarantee on our Shared Web Hosting and Reseller Hosting services. If you're not satisfied within 30 days of your original signup date, let us know and we'll refund your money. All we ask is if our service quality is to blame that you provide us constructive feedback so we can improve for our future customers.
THE BOTTOM LINE
In this industry today, the real discriminator between hosts is reliability and quality of service. We bring you a highly available, well supported, human company that sets us apart from the robotic, script-driven big boys. Because, after all, we understand that our business could not be possible without working with and understanding our most valuable asset: YOU!
You need reliable, affordable, helpful hosting. We can do it and we do it well!
* TERMS: Money back guarantee only applies to Infuseweb Shared and Reseller Hosting. Does not apply to any other Infuseweb products including, but not limited to, setup charges, dedicated servers, VPS, or domain name registrations. If you purchased a plan with a free domain name, the cost of the yearly domain registration will be subtracted from your refund. To cancel services, please use the cancellation option within your account in the support/billing section. This will ensure we receive your request. You must request cancellation of your account on or prior to the 30th day after you signed up with us to receive a full refund. We will notify you once we receive your request and will cancel your account immediately. We will credit you back using the method you signed up with within 7-10 days. If, you do not receive a confirmation of cancellation or have not received your refund please contact billing and we will investigate the matter immediately.
