About Us
Infuseweb LLC is a Disabled Veteran-owned web services and hosting company located in San Antonio, Texas. With a goal to provide affordable and reliable web services including Web Hosting, Reseller Hosting, Virtual Private Servers, Dedicated Servers, and Domain Name Registration, Infuseweb has been serving the small-to-mid size web services market since 2003. Our packages are fairly priced, very competitive with features, and our support is dependable and helpful. As a small business, we understand small business needs and provide you with a more personal touch in a market more and more dominated by big companies and impersonal, outsourced service.
Infuseweb owns its own equipment which is located in a state-of-the-art SAS70 compliant data center in Dallas, TX. Complete with full battery and diesel generator power backups, multiple data carriers, biometric security, video surveillance, 24x7 staffing, advanced fire suppression, and plenty of room to grow, this data center is a perfect compliment to Infuseweb's quality hosting services.
Our Commitment to You
In this industry today, the real discriminator between hosts is reliability and quality of service. We bring you a highly available, well supported, personable company. We're not perfect, but we strive to constantly evolve and improve. We understand that our business is not possible without our most valuable asset, you, so when you need help we try to be there for you during almost any hour of the day by making our many different support options available to you. And if we're not available, we always get back to you quickly. You never have to wonder if there's someone on the other end of the line..
We also believe in integrity and honesty when doing business. To show this committment, we subscribe to the a standard code of ethics at WebHostingStuff.com so you know you're dealing with a trustworthy company. Click the link below for more information.
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Infuseweb's Green Efforts
Infuseweb is working toward consuming less resources through the use of our virtualization efforts. For more information on our green efforts, please click here.
30-Day Money Back Guarantee
In the end, though, we realize that we may not be for everyone, which is why we put in place a 30-day money back guarantee on our Shared Web Hosting and Reseller Hosting services. You can feel safe you're not going to be stuck with something that won't work out for you in the end. If you're not satisfied within 30 days of your original signup date, let us know and we'll refund your money. All we ask is that if our service quality is to blame, that you let us know so we can improve for our future customers.
While we strive to meet unique and constantly varying customer needs, we understand our service may not be for everyone, so we give you the opportunity to "test drive" our services for 30 days. Once you sign up with us, if you're not satisfied with our service just let us know within 30 days of your signup date and we'll refund your money (less any setup charges). Of course, we would ask that you provide us with some feedback on why we didn't work out for you so we can improve service to our valuable customers like you in the future.
DISCLAIMER: Money back guarantee only applies to Infuseweb Shared and Reseller Hosting. Does not apply to any other Infuseweb products including, but not limited to, setup charges, dedicated servers, VPS, or domain name registrations. If you purchased a plan with a free domain name, the cost of the yearly domain registration will be subtracted from your refund.
TERMS: To cancel services, please use the cancellation option within your account in the support/billing section. This will ensure we receive your request. You must request cancellation of your account on or prior to the 30th day after you signed up with us to receive a full refund. We will notify you once we receive your request and will cancel your account immediately. We will credit you back using the method you signed up with within 7-10 days. If, you do not receive a confirmation of cancellation or have not received your refund please contact billing and we will investigate the matter immediately.