Billing and Cancellation Policy
BILLING POLICY
For recurring billing - Infuseweb bills on the first (1st) of the month. When you sign up for services, your credit card is automatically set up for recurring billing (recommended). Should you wish not to store your credit card information for future automated billing you may remove your creidt card information from the billing system after signup. Otherwise, your credit card will be billed on the first of the month of your plan anniversary date and you will receive an e-mail confirmation of payment.
The following is our billing schedule for recurring billing:
- TEN (10) Days BEFORE Due Date - The billing contact will receive an automated invoice by e-mail which will be due on the 1st of the following month.
- ON Due Date (1st of month) - At 12 AM Central Time your credit card (if on file) will be charged to cover any open invoices and a payment confirmation will be sent by e-mail to the billing contact. If the card fails, an e-mail notice will be sent ONCE to the billing contact notifying them the invoice was not paid and the credit card information on file needs to be updated. If no credit card is on file, or payment method is check, then you will need to manually pay the invoice.
- FIVE (5) Days AFTER Due Date - If no payment has been received, an e-mail reminder will be sent to the billing contact advising them the payment is FIVE (5) Days past due and a late charge will be assessed at 12 AM Central Time ON Day SIX (6).
- SIX (6) Days AFTER Due Date - If no payment has been received by 12 AM Central Time ON Day SIX (6) and no payment arrangements have been made, a LATE CHARGE of $10 will be automatically assessed.
- TEN (10) Days AFTER Due Date - If no payment has been received and no payment arrangements have been made, a final e-mail reminder will be sent to the billing contact advising payment has not yet been received. Your account will be suspended if not paid by 12 AM Central Time on Day ELEVEN (11).
- ELEVEN (11) Days AFTER Due Date - If no payment has been received and no payment arrangements have been made, YOUR ACCOUNT WILL BE SUSPENDED. All hosting services, including e-mail, will be halted until payment is received.
- FIFTEEN (15) Days AFTER Due Date - If no payment has been received and no payment arrangements have been made, your account WILL BE SUBJECT TO TERMINATION WITHOUT NOTICE, AND ALL FILES AND E-MAIL WILL BE SUBJECT TO DELETION AT ANY TIME. An account reactivation fee of $50 will be due if you choose to reactivate your account after 15 days, and only IF your files are still recoverable.
As a courtesy, if your account is suspended or pending termination we MAY call you to ask if you wish to continue hosting. However, this is NOT a requirement, nor guarantee. Therefore, it is extremely important that you keep an up-to-date e-mail address(es) on file with us in the billing system so you receive the above notifications and we have current contact information for you.
For non-recurring billing / One-Time charges - You will be invoiced immediately for any non-recurring services such as installation support fees, SSL certificates, and other individual products and services. Late fees / termination rules apply as indicated in the recurring billing schedule above. We reserve the right to reclaim products that are not paid for within 15 days after the Due Date.
ACCOUNT SUSPENSION
As indicated above, if we have not received payment within 10 days after the invoice due date, your account will be put into a suspended status. This means you will not be able to log into your control panel, will not be able to access e-mail, and your web site and FTP access will be disabled.
Once your account is suspended, and as long as your account is otherwise in good standing (meaning we did not suspend your site for copyright violations, fraud, or other illegal activity), you have up 5 more days to make payment through the Support/Billing area at http://support.infuseweb.com. When payment is received (along with the late fee), your account will be reactivated and all services restored.
ACCOUNT TERMINATION
If after 15 days past your invoice due date, we have not received physical payment, WE RESERVE THE RIGHT TO DELETE YOUR ACCOUNT AND FILES.
We are not obligated to notify you of a pending termination or a terminated account. If we do so, it is a courtesy only. It is your responsibility to ensure your account information is current and your account is paid in a timely manner.
CANCELLATION POLICY
If you decide you wish to cancel and you are within your 30 day money back period (shared and reseller hosting only), you can cancel your service using one of the methods below and we will refund the full amount of your purchase. PLEASE NOTE: DOMAIN NAME REGISTRATIONS ARE NON-REFUNDABLE.
If you decide to cancel part-way through your hosting plan (and you are beyond your 30 day money back guarantee period) you will be refunded the remaining (prorated) portion of unused service.
If you fail to contact us by using the cancellation method below or in writing to our billing department BEFORE the end of your plan's anniversary date your plan will automatically renew. If you then notify us you wish to cancel you will be refunded a pro-rated amount for the portion of the renewed plan unused. Failure to pay any outstanding charges may result in legal action per our General Terms and Conditions of Service policy.
HOW TO CANCEL YOUR INFUSEWEB SERVICES:
To cancel your hosting account please do the following:
- Log into the Infuseweb billing/support system at http://support.infuseweb.com
- Click the My Hosting Packages near the top of the page.
- View the details of the plan you wish to cancel.
- Near the bottom of the plan details page there is a button to request cancellation. Please click this button and fill out the requested information. We ask that you provide a reason for cancellation as a way to help us improve our services for future customers.
- Your account will be cancelled based on your requested options.
Please allow up to 7-10 business days for any prorated refunds that may be due to be credited back to the original funding source. If you paid by check, a check will be mailed to you within 7-10 business days.
NOTE: Once you have requested cancellation, your files will be deleted on the requested cancellation date. We CANNOT guarantee once you have cancelled your account with us that your files will be retrievable, so please be sure you have copied all your files to a local computer before requesting cancellation! If your files are recoverable, you will be subject to a minimum $50 recovery fee.
VERIFYING PROFILE AND CREDIT CARD INFORMATION IS CURRENT
It is important that you maintain up-to-date contact and billing information so your account stays current and you avoid interruption of service.
To verify your personal details do the following:
Log into the Infuseweb Billing/Support system at http://support.infuseweb.com. Click the My Profile link near the top. Edit your contact details as required and save. On the My Profile page, click the Change Credit Card link to update your credit card information.
Updated: October 8, 2009
